Refund policy
Return & Refund Policy
Trueorbite provides standardized after-sales service for all global customers. We support hassle-free returns within 30 days upon delivery.
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Qualified Returns: Products must be brand new, unused, unwashed, with original boxes, tags and accessories complete, no stains, scratches or artificial damages.
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Free Fault Refund: Full refund & free return shipping for defective items, wrong items shipment and product inconsistency issues.
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Customer-initiated Return: Buyers undertake return shipping fees for voluntary no-reason returns.
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Refund Process: Refund will be issued to your original payment method within 3-7 business days after we receive and inspect returned goods.
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Exception: Final clearance items are non-returnable and non-refundable.